vetjili Privacy Policy

When you interact with the vetjili platform, we collect certain categories of personal data. The nature of the data collected depends on the type of interaction — for example, browsing the platform without an account generates less data than operating a registered player account. Below is a structured overview of the data categories we may collect:

vetjili does not intentionally collect sensitive personal data categories such as biometric data, racial or ethnic origin, religious beliefs, or health data. If any such data is shared with us voluntarily (for example, within a support message), it will be treated with the highest degree of confidentiality and will not be used for any purpose beyond resolving the specific matter for which it was shared.

We collect data directly from you when you provide it, automatically through your use of the platform, and occasionally from third-party identity verification providers where we are required to confirm your identity before processing a withdrawal or activating certain account features.

vetjili uses the personal data it collects for specific, legitimate purposes. We do not use your data in any way that is incompatible with the purpose for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Management: To create, maintain, verify, and administer your vetjili player account, including processing your registration details and keeping your profile current and accurate.
• Service Delivery: To provide you with access to games, betting markets, promotions, and all other features of the vetjili platform. Your usage data helps us ensure that games load correctly, that bets are recorded accurately, and that your account balance reflects all transactions in real time.
• Payment Processing: To process deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank, and to process withdrawal requests to your registered payment method. Financial data is used exclusively for transaction processing and fraud prevention.
• Identity Verification: To verify your age (18+) and identity in line with our obligations under applicable anti-money laundering and responsible gaming practices. We may use third-party verification services for this purpose.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, bonus abuse, and other prohibited behaviours outlined in the Terms & Conditions.
• Customer Support: To respond to your enquiries, process complaints, and provide assistance when you contact us via email or live chat. Support communications may be recorded for quality assurance purposes.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to administer deposit limits or time-out periods as requested through the Responsible Gaming tools.
• Platform Improvement: To analyse aggregated usage patterns and technical performance data so we can fix bugs, improve navigation, and develop new features that better serve players in Bangladesh.
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting support.
• Legal Compliance: To fulfil our obligations under applicable laws and to respond to lawful requests from competent authorities where required.

vetjili will never use your personal data for automated decision-making that produces legal or significant effects on you without providing an opportunity to contest the outcome. If algorithmic tools are used to detect suspicious activity, any resulting account restrictions will be subject to human review upon your request.

vetjili treats your personal data with the highest degree of confidentiality. We do not sell, rent, or trade your data to third parties for commercial marketing purposes under any circumstances. However, to operate the vetjili platform effectively and fulfil our legal obligations, we may share certain data with the following categories of recipient:

• Payment Service Providers: Transaction data is shared with the relevant payment processor (such as bKash, Nagad, or Rocket) to execute your requested deposits and withdrawals. Each provider operates under its own privacy framework and processes data only as instructed.
• Identity Verification Partners: Where identity or age verification is required, we may share your identity data with a certified third-party verification service operating under strict confidentiality and data protection obligations.
• Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Playtech, and Ezugi may receive your player identifier and session data to operate their games within the vetjili platform. These providers do not receive your full personal profile.
• Technology and Hosting Partners: Our platform infrastructure relies on cloud hosting, content delivery, and cybersecurity partners who may process technical and usage data on vetjili's behalf. All such partners are bound by data processing agreements.
• Legal and Regulatory Authorities: vetjili may be required by law, court order, or lawful authority request to disclose certain personal data. In such cases, we will disclose only the minimum data necessary to comply with the legal obligation and will notify affected players where we are legally permitted to do so.
• Fraud Prevention Agencies: Where fraud, money laundering, or criminal activity is suspected, vetjili may share relevant data with appropriate fraud prevention or law enforcement agencies.

All third parties who receive personal data from vetjili are required to handle that data in accordance with applicable data protection principles and to use it solely for the purpose for which it was shared. vetjili does not permit any data recipient to use shared data for their own marketing or commercial purposes.

vetjili uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform efficiently, maintain your logged-in session, and understand how players navigate the site. A cookie is a small text file stored on your device by your browser when you visit a website.

The cookies used on the vetjili platform fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, preserve your account state across pages, and enable secure communication between your browser and vetjili servers. You cannot opt out of strictly necessary cookies without ceasing to use the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language (English), display settings, and responsible gaming notification preferences — so that you do not need to reconfigure them each time you visit.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where users click. This data is used to improve the platform and is not linked to individual player identities.
• Security Cookies: These cookies assist with fraud detection and account security monitoring by identifying unusual session patterns or suspicious device behaviour.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect the quality of your experience on the vetjili platform. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance relevant to your device.

vetjili does not use third-party advertising cookies or tracking pixels for cross-site behavioural advertising.

vetjili implements a layered approach to data security, combining technical controls, operational procedures, and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure.

Key security measures in place on the vetjili platform include:

• SSL/TLS Encryption: All data in transit between your browser and the vetjili platform is encrypted using current SSL/TLS protocols, preventing interception by third parties on the network.
• Encrypted Data Storage: Sensitive personal and financial data stored on vetjili servers is encrypted at rest. Payment method identifiers are tokenised and are never stored in full within our systems.
• Access Controls: Access to personal data within the vetjili organisation is limited strictly to personnel who require it to perform their authorised job functions. All staff with data access are trained on data protection obligations.
• Session Security: Player sessions are protected by secure, time-limited session tokens. Inactive sessions are automatically terminated to reduce the risk of unauthorised access from unattended devices.
• Intrusion Detection: vetjili employs real-time monitoring and intrusion detection systems to identify and respond to suspicious activity on the platform infrastructure.
• Regular Security Reviews: Our security posture is reviewed on a regular basis and updated in response to emerging threats or changes in best practice.

While vetjili takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — use a strong, unique password for your vetjili account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

As a vetjili player, you hold a number of rights with respect to the personal data we process about you. vetjili is committed to honouring these rights promptly and without undue barrier. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered email address to allow us to verify your identity before acting on the request.

vetjili will respond to all valid privacy rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling reasonable requests. Where requests are manifestly unfounded or excessive, vetjili reserves the right to charge a reasonable administrative fee or decline to act, with written explanation.

vetjili retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. The following retention principles guide our data management practices:

• Active Accounts: Personal data associated with an active vetjili account is retained for the duration of the account's active status and for a period of five years following the last transaction or login, whichever is later. This period is required to support dispute resolution, fraud investigation, and regulatory record-keeping obligations.
• Closed Accounts: Upon voluntary account closure, vetjili will retain your identity, contact, and transaction data for a minimum of five years to comply with anti-money laundering record-keeping requirements. After this period, data is securely deleted or fully anonymised.
• Support Communications: Records of support interactions, including emails and chat transcripts, are retained for a period of three years to support quality assurance, dispute resolution, and training purposes.
• Marketing Data: Where you have consented to receive marketing communications, your contact and preference data for marketing purposes will be retained until you withdraw your consent. Withdrawal of marketing consent does not affect the retention of your account data under the other categories above.
• Technical and Usage Data: Anonymised usage data used for platform analytics is retained indefinitely in aggregated form. Identifiable technical logs (such as IP address records tied to a session) are retained for 12 months and then deleted.

When data is no longer required under any applicable retention period, vetjili will securely delete it from active systems and ensure it is purged from backup storage within a reasonable timeframe following the next scheduled backup cycle.

vetjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made to this policy, we will notify registered players by sending a notification to the email address on file or by displaying a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this policy will always reflect the date on which the most recent version was published. We encourage you to review this policy periodically to remain informed about how vetjili protects your personal data. Your continued use of the vetjili platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which vetjili processes your personal data, please contact our support team directly:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 2 business days for general enquiries; within 30 days for formal privacy rights requests
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English

vetjili takes every privacy concern seriously. If you are not satisfied with our response to your privacy enquiry, you retain the right to escalate the matter to the competent supervisory authority in your jurisdiction.