vetjili Responsible Gaming

vetjili operates as an entertainment platform, not a financial product. Gambling on vetjili — whether on cricket betting markets, BPL fixtures, slot games, or live casino tables — should be an enjoyable leisure activity conducted within limits that you set and control. We are committed to providing a safe, transparent, and accountable gambling environment for every player in Bangladesh.

Our responsible gaming commitment is not a box-ticking exercise. It is embedded into the design of the vetjili platform at every level — from the account registration process, where age and identity are verified before a player can deposit, to the ongoing monitoring of gameplay patterns that may indicate distress or problem gambling behaviour. When our systems flag a concern, our support team reaches out proactively rather than waiting for a player to report a problem themselves.

We recognise that for the vast majority of players, gambling remains a controlled, enjoyable activity. But we also acknowledge that for a small minority, gambling can become problematic. vetjili's approach is to empower all players with the tools and information they need to make informed decisions — and to provide a clear, accessible pathway to help for those who need it.

All responsible gaming features on vetjili are provided free of charge and can be activated at any time from your account settings or by contacting our 24/7 English-language support team at [email protected]. There is no waiting period to activate safety restrictions — they take effect immediately.

vetjili enforces a strict minimum age requirement of 18 years for all players. This is non-negotiable. Gambling by individuals under the age of 18 is prohibited on the vetjili platform under all circumstances, regardless of the source of funds, the type of game, or the amount wagered.

Age verification is conducted at the point of account registration. Players are required to confirm that they are 18 years of age or older before completing sign-up. Additionally, vetjili reserves the right to request formal proof of age — such as a copy of a National Identity Card, passport, or birth certificate — at any stage before processing a withdrawal or activating a bonus.

If vetjili discovers or reasonably suspects that a player account is being used by a person under the age of 18, the account will be immediately suspended, all pending transactions will be held pending investigation, and any winnings generated during the period of underage use will be forfeited. All deposits made by an underage player will be returned to the payment source used, net of any applicable processing fees.

Parents and guardians are encouraged to use internet filtering software to prevent underage individuals from accessing online gambling platforms. vetjili supports the use of tools such as parental control settings available through home routers, mobile device management apps, and browser-level content filters to restrict access to gambling sites.

vetjili provides a comprehensive suite of responsible gaming tools that every registered player can access and configure independently. These tools are designed to give you meaningful control over your gambling activity. You do not need to justify your use of any tool to our support team — simply request activation and it will be applied.

To activate or modify any of the above tools, log in to your vetjili account, navigate to the Responsible Gaming section of your account settings, and follow the on-screen instructions. Alternatively, contact our support team at [email protected] and we will action your request within one business hour. Requests to reduce a limit are always applied immediately. Requests to increase a limit are subject to a 24-hour cooling-off period as a safeguard.

Problem gambling can develop gradually, and it is not always obvious when recreational play has crossed a line. vetjili encourages all players to periodically reflect on their gambling habits. The following signs may indicate that gambling is becoming a problem rather than a leisure activity. If several of these apply to you, we strongly encourage you to use vetjili's responsible gaming tools or reach out for support.

• Gambling with money you cannot afford to lose, including funds earmarked for rent, food, or family expenses
• Feeling the urge to gamble more frequently or with larger amounts to achieve the same level of excitement
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost
• Lying to family, friends, or colleagues about how much time or money you spend gambling
• Neglecting work, family, or social responsibilities because of time spent gambling
• Feeling restless, irritable, or anxious when you attempt to stop or reduce your gambling
• Borrowing money or selling possessions in order to fund gambling activity
• Gambling as a way of coping with stress, depression, loneliness, or difficult life events
• Repeatedly making unsuccessful attempts to reduce or control your gambling
• Experiencing significant distress, guilt, or shame related to your gambling behaviour

Self-exclusion is vetjili's most powerful responsible gaming tool, designed for players who feel they need to step away from gambling for an extended period. When you self-exclude, your vetjili account is immediately locked and you are prevented from logging in, making deposits, placing bets, or accessing any games on the platform for the full duration of your chosen exclusion period.

vetjili offers the following self-exclusion durations:

• 3 Months: A medium-term break suitable for players who want a substantial pause but anticipate returning to recreational play in the future.
• 6 Months: An extended exclusion giving you half a year of complete distance from the platform and all its communications.
• 12 Months: A full-year exclusion for players who need significant time to reassess their relationship with gambling.
• Permanent Exclusion: A lifetime ban from the vetjili platform. Permanent exclusion cannot be reversed. Players seeking permanent exclusion are advised to contact support directly so that our team can complete the process with appropriate care and ensure all pending balances are returned.

During any self-exclusion period, vetjili will:

• Immediately deactivate your account and block all login attempts
• Remove you from all marketing lists so you receive no promotional emails, SMS messages, or platform notifications
• Return any remaining balance in your account to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days
• Flag your account internally so that our support team does not attempt to re-engage you with promotional offers upon expiry of the exclusion period

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and state your preferred duration. You can also activate a temporary account suspension directly from your account settings for durations of up to 30 days without contacting support. For exclusion periods longer than 30 days, direct contact with our team is required to ensure proper processing.

vetjili takes self-exclusion requests seriously. If a self-excluded player attempts to open a new account during their exclusion period and we are able to identify them through our verification processes, the new account will be closed immediately and any deposits made will be returned.

vetjili has zero tolerance for underage gambling. We recognise that in households across Bangladesh, mobile devices and computers are frequently shared between adults and children, and we take our responsibility to prevent minors from accessing gambling content seriously.

In addition to vetjili's own age verification procedures, we strongly recommend that parents and guardians take the following practical steps to prevent minors from accessing online gambling platforms:

• Device-Level Controls: Enable parental control settings on all shared devices. Android and iOS both offer built-in screen time and content filtering tools that can restrict access to gambling-related websites and apps.
• Router-Level Filtering: Many home routers in Bangladesh support content filtering at the network level. Configuring your router to block gambling content categories prevents access from all devices on your home network, regardless of individual device settings.
• Browser Extensions: Install reputable content filtering browser extensions on shared computers. These extensions can block entire categories of websites, including online casinos and betting platforms.
• Secure Your Account: Never share your vetjili login credentials with anyone, including family members. If you suspect your login details have been accessed by a minor in your household, change your password immediately and contact vetjili support.
• Open Conversations: Talking with young people about the risks of gambling — including the financial and emotional harms associated with problem gambling — is one of the most effective long-term protective measures available to parents and guardians.

If you believe a minor has accessed the vetjili platform using an adult's account or has opened their own account by misrepresenting their age, please contact [email protected] immediately. We will investigate and act on all such reports with urgency and confidentiality.

If gambling has become a source of stress, financial difficulty, or personal harm for you or someone you care about, please know that help is available and that reaching out is a sign of strength. vetjili's support team is available 24 hours a day, 7 days a week, and will handle your enquiry with complete sensitivity and confidentiality.

Beyond vetjili's own support channels, we encourage players who are experiencing problem gambling to seek guidance from independent organisations that specialise in gambling harm support. International organisations with English-language resources that may be accessible from Bangladesh include:

• Gamblers Anonymous (gamblersanonymous.org): A global peer-support fellowship for people who want to stop gambling. Offers a 20-question self-assessment tool and a network of local and online meetings.
• GamCare (gamcare.org.uk): Provides free information, support, and counselling for anyone affected by problem gambling. Offers a confidential online chat service and a wealth of self-help resources.
• BeGambleAware (begambleaware.org): Offers a national gambling helpline, online chat, and a directory of local treatment providers for players in need of structured support.

vetjili does not receive any benefit from players spending beyond their means. Our business is sustained by players who enjoy gambling responsibly over the long term — not by chasing short-term revenue from distressed players. We are fully aligned with your interest in staying in control.

If you are feeling overwhelmed and need immediate assistance, please contact vetjili support at [email protected]. We will prioritise your message and ensure you are connected with the most appropriate resources as quickly as possible. Bangladesh Standard Time (BST, UTC+6) responses are available around the clock.

vetjili's responsible gaming support team is dedicated to helping players manage their gambling activity safely. Whether you want to set a deposit limit, request a time-out, activate self-exclusion, or simply talk through your concerns, our team is ready to help without judgement.

When contacting us regarding a responsible gaming matter, please use the subject line "Responsible Gaming Request" so our team can prioritise your message. Include your registered email address and a brief description of the assistance you need — for example, "I would like to set a weekly deposit limit of ৳5,000" or "I need to self-exclude for 6 months." We will confirm the action taken by reply email within the same business day.